Job Description:
Salesforce Business Analyst (Service Cloud / FSL) with an strong technical background.

Role Details:

Client: JLL

Location: Remote
Duration: 6 months with potential for extension

Job description:
Skills:

Evaluate business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Act as translator between the business and IT.
Perform requirements analysis.
Prioritize requirements based on business needs.
Leading ongoing meetings required to support a project implementation, gathering critical information.
Work closely with end users, technicians, and managerial staff.
Ensure solutions meet business needs and requirements.
Facilitate user acceptance testing.
Ensuring proper documentation of the project.
Monitor deliverables and ensuring timely completion of projects.
Mentor and seek mentor.
Stay up-to-date on the latest processes and IT advancements to automate and modernize systems.
Experience with Agile methodologies and tools.
Exceptional analytical and conceptual thinking skills.
Advanced technical skills.
Develop deep knowledge and look for patterns to get to root of issues for resolution.
Excellent documentation skills.
Ability to listen and translate.
Clear understanding of all established processes.
Understand/Track all enhancement requests to include detailed needs and requirements.
Understand the GLOBAL perspective to recommend/support uniform processes
Working closely with team and team leadership to provide harmonized and sustainable solutions.
Deep understanding of integrations.
Cross train/work as a team player
Experience:
8 + years w/ Salesforce experience required: all configuration basics: roles/profiles/fields/page layouts, validation, workflow, workbench, process builder, process flow, ERP integration concepts/specs (certification desirable but not required).
Experience with Apex, writing and supporting triggers, sql basics, Informatica Cloud are a PLUS.
Understanding full development cycle, creating specification, testing results, audit and enhancing.
Service Cloud and Field Service Lightning experience required.